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Deal Activated, no coupon code required!
Deal Activated, no coupon code required!
Copy this code and use at checkout
Deal Activated, no coupon code required!
Here’s a complete overview of Sears PartsDirect, the go-to U.S. online store for authentic repair parts across appliances, outdoor equipment, tools, and more:
What Is Sears PartsDirect?
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Launched in 1995, Sears PartsDirect has built itself as a reliable source for genuine replacement parts, even if you didn’t buy your item from Sears originally. They supply parts for appliances, lawn & garden gear, garage door openers, water heaters, and much more.
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The site hosts over 2.8 million part diagrams, supports 400,000+ appliance models, and includes 50,000+ repair guides, manuals, and installation instructions—making it a rich resource for DIY repairs.
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Additionally, it provides a growing library of nearly 1,000 repair videos, guides, and error-code articles to help users fix things step-by-step.
Product & Service Range
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You can search parts by model number, brand, or category— including Kenmore, Whirlpool, Craftsman, Samsung, GE, LG, Bosch, and more.
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They offer subscriptions for regularly replaced items, like water filters, which come with perks such as free shipping.
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The site supports convenient DIY help — from step-by-step repair guides to detailed diagrams ensuring you get the right part.
Customer Sentiment & Concerns
What Customers Appreciate:
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Users on Yelp describe the site as “convenient” and applaud the extensive guidance for those who lost their manuals.
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Many reviews highlight quick part delivery, accurate diagram support, and smooth experience—especially for popular parts like refrigerator water filters.
Recurring Complaints:
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On Trustpilot, Sears PartsDirect averages a low 1.4/5 rating, with many citing problems like listing parts as “in stock” when they’re actually backordered, delays, refunds not processed, and poor customer support.
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SiteJabber shows a similarly disappointing 1.1/5 rating from 424 reviews, indicating widespread dissatisfaction among buyers.
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Several user discussions and forums recount frustrating experiences—such as being charged upfront for parts that never shipped, and continued backorder status with little transparency.
Overall Verdict
Sears PartsDirect is a valuable resource if you’re looking for authentic OEM repair parts and appreciate detailed support materials. The extensive model coverage and DIY-focused materials stand out.
However, expect potential challenges—some customers report false stock statuses, delayed or canceled orders, and a difficult refund process. If you value smooth fulfillment, it’s wise to check stock carefully and explore alternatives if urgency or service is a concern.