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Here’s a thorough overview of Raymour and Flanigan, a major U.S. furniture retailer:
Overview & History
Founded in 1947 by Bernard and Arnold Goldberg in Syracuse, NY, the company later became Raymour & Flanigan after acquiring Flanigan’s Furniture in 1990. It grew through further acquisitions and by 2025 operates over 145 locations across the Northeast and Mid-Atlantic. It remains privately owned by the Goldberg family, with leadership largely composed of Bernard’s descendants.
Annual revenue reached ~$1.2 billion (2021), and it employs around 5,000 people. The company is noted for its large storefronts alongside a growing online presence.
Products & Services
Raymour & Flanigan offers a full range of home furnishings—sofas, sectionals, bedroom sets, mattresses (including Purple, Tempur‑Pedic, and others), dining, office, and outdoor furniture. They typically advertise delivery within 3 days in most regions and provide financing options and in‑store design guidance.
Sustainability Efforts
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Runs five recycling centers, diverting about 25 million pounds of packaging annually.
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In 2022, installed solar power systems at facilities in New Jersey, offsetting ~90% of their electricity consumption.
Reputation & Customer Feedback
Positive Feedback
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Trustpilot score of 4.6/5 from ~59,000 reviews—customers frequently praise helpful, knowledgeable staff, ground delivery service, and the in-store experience.
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Some users report durable furniture lasting over 2 years with minimal wear.
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Yelp commentary notes attractive pricing and practical pieces that work well in active households.
Concerns & Complaints
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PissedConsumer reports a 1.8/5 rating from around 275 reviews, mainly criticizing customer service, delivery issues, and refund or warranty problems.
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BBB data shows 800+ complaints over 3 years, focusing on product defects, service delays, billing errors, and delivery mishandling.
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Online forums (Reddit, Yelp) mention inconsistent negotiation policies, unresponsive service for defects, and delivery/pick-up mishaps.
Final Take
Raymour & Flanigan is a long-established, family-owned furniture powerhouse in the Northeast U.S., offering a broad and competitively priced selection with convenient delivery and financing. The company excels in store-level customer service but suffers from mixed delivery and after-sales support, as highlighted in various complaints.
Tips If You Shop There:
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Inspect carefully on delivery to address any issues immediately.
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Understand warranty/return policies before purchasing protection plans.
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Unsigned price preferences—ask about bundled deals or showroom promotions.
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Stay engaged post-purchase—track delivery timelines and follow up on service requests proactively.
Would you like help locating your nearest showroom, comparing their products to another retailer, or tips on negotiating and safeguarding purchases?